Chimney Services in New Salem, Massachusetts

For a routine inspection or sweep, usually within a few days, and sooner outside the fall rush. Late spring through early fall is the quiet season and the easiest time to book. If you have had a chimney fire, or you can smell gas or have a carbon monoxide alarm sounding, that is not a scheduling question — leave the building and call emergency services from outside.

Several possible causes, and they need different work. A blocked cap or arrestor, a damper not opening fully, a smoke chamber that was never parged, a flue too small for the fireplace opening, or a chimney too short relative to the roof around it. A house sealed tight enough to run under negative pressure will also pull air down the flue. An inspection separates them; guessing does not.

It depends how far the damage goes. If a key scrapes mortar out but the brick is intact, that is repointing. Once brick faces have flaked through, a brick can be rocked by hand, or the stack leans, repointing has nothing sound to bond to and a rebuild is the honest answer. Most rebuilds stop at the roofline, because that is the section taking weather from every side.

We charge nothing at any point — contractors pay us, you never do. What a company charges to attend or to carry out an inspection is theirs to set, so agree it with them before they come out. An inspection is a real piece of work with a written report attached, and it is reasonable for it to be chargeable.

Annually, whatever it vents — that is the NFPA 211 standard and it covers gas and oil appliances as well as wood. Sweeping frequency is separate and depends on what and how much you burn. An appliance used twice a year still needs the annual look, and those are the ones where neglected faults turn up.

If a camera survey finds cracked tile, washed-out joints or a separated liner, yes. You also need one whenever the flue is the wrong size for the appliance now venting into it, which is the common case after any change of fuel or appliance. A liner is sized from the appliance manufacturer venting tables, not from what happens to fit down the chimney.

Everything in a Level 1 visual check, plus a camera survey of the entire flue and an examination of accessible attic, crawl space and basement areas. It is required on a property transfer, on any change of fuel or appliance, and after a chimney fire. A general home inspection does not include it.

On sound, porous, exposed masonry it genuinely slows the water absorption that destroys brick. On masonry that has already started to flake it is worse than doing nothing, because it traps water behind the damaged face. And it has to be a breathable repellent rather than a film-forming sealant — the film is what causes the damage people then blame on waterproofing.

Ask for three things and check them: current liability insurance, CSIA certification from the Chimney Safety Institute of America, and whatever license or registration your state requires for the work in question. Ask to see the documents rather than taking the logo on the van as proof. For anything involving gas appliance venting, ask separately who is pulling the permit.

Yes. Ask for the findings in writing so a landlord or managing agent can act on them. In multi-family buildings the usual complication is the stack itself — one chimney frequently carries flues for several units with different owners, so establishing whose flue is whose comes before anyone quotes work.